We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027. Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today. Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers. To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us. To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything. To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me. And now, time to get back to work. See you at our next product launch in a couple weeks. (:

God Bless America

This is a 2 minute video about taxing the wealthy. There is no mention of programs it will fund. Or why the tax dollars are needed. Or what the money would be used for. Or how those less fortunate could be supported to themselves become wealthy. The benefits are no longer the point. The implicit message is about punishment. Punishing those doing well is now good politics. Sign of the times —

This was very fun!! Stoked to finally get to work w my friends at Soon

it is so absurdly easy to sit around being a smart cog in a giant wheel having perfectly safe opinions about how the world works. and it is because of that, i always enjoy reading about the people who actually crack the universe open by taking completely unhinged shots in the dark with conviction and, maybe, even some delusion. these are contagious to read, and should make you want to rip up your safe plans and go build something stupidly big. the arena is always going to be messier than the sidelines but at least there is magic in it.

BREAKING: Salesforce has agreed to acquire @fin_ai for ~$3.6B

Welcome @fin_ai to the Ohana! Inspired by our customers Anthropic, Whoop, Lattice & so many others to bring the best of both worlds together in creating the Agentic Enterprise! Beyond excited to work with my good friend @eoghan. ❤️🇮🇪 irishtimes.com/business/2026…

This should go down as of one of the best examples of founder mode in the history of SaaS. At one point, Intercom was barely growing. @eoghan , @destraynor et al dug in and did the impossible thing- disrupting their own business and building for the future. And they succeeded- getting to the cutting edge of AI for CX.

This has to be one of the most epic company reboots of all time. Founders doubled down and some came back from other pursuits. They saw ahead and executed like crazy well done @ciaran_lee

Fin Voice 2 is live! This is a major one for our category. Acceptable (and exceptional) voice has finally arrived. Click through to play with our live demo.

Two months ago, we announced Apex 1.0, the world's first proprietary CX model that beat all foundation models on resolution rate, latency, and cost for customer experience use cases. No other company, whether new startup, or incumbent has since released anything comparable. Today, we release a further brand new model called Apex Flash. A smaller model with high performance, but specifically designed to be even faster. There are instances where you're happy for a model to take its time, but in many cases, time will always be of the essence. That's where our new model comes in. And tomorrow, we're announcing our first major new product that runs on Apex Flash…

In the latest episode from Soon… Mr. @dagsen vibecodes a unitree into an autonomous being at America’s first humanoid robot store! (I don't really know what this sentence means but I will watch the video and I hope you will too…)

Our very own @slop_pig tackled the dumbest and most difficult prediction market strategy imaginable: betting on every Kalshi market closing within 24 hours, fueled by coffee and coding agent credits. See how that went in our latest video. 00:29 The rules of the challenge 00:52 Sports 03:20 Weather & Climate 05:39 Mention Markets 07:51 Culture 08:25 Commodities 11:23 Financials 12:34 Economics, Companies, and Tech 13:08 Elections and Politics 13:15 Crypto 15:50 The Grand Total

This is an excellent analysis of our name change by one of the greatest living business theorists, @bmoesta. Obviously, it's an epic glaze of @destraynor and I, but I'm sharing more just as an educational perspective on our decision. He describes this through his lens of jobs-to-be-done, and the essential point is that for software companies to stay relevant and alive, they may need to think about solving a higher-level job with AI rather than just enhancing their existing solution to solve the same job. This is where basically all software is failing at the moment, in my opinion.

Question: Who’s actually writing seed checks for consumer in 2026? Please drop names

My house burned down. I lost everything. I can’t rebuild. As a 42 year old man with 2 kids, I’ve had to move into my parents’ house, and I’m getting attacked for that? This is journalism? This is why no decent people ever get into politics. This is why you only have goblins running everything. God help you if you try to make things right for your community…if you lose your entire town, “journalists” mock you for not making your kids sleep in the toxic dirt on your burned out lot. Who raised you, dude?

Our new product, Operator, is prototypical of how all B2B software will be built. Say what you want and leave the rest to us. These 3 demos show case Operator doing analysis and synthesis, with dynamic UI, and inline collaboration. It's very, very, cool.

We’re launching our next major new product live from SF tonight. I think this one will be interesting even for those with no need for Fin. Will be a great demo of what the future of work software will look like. Stream starts at 6.15pm PT. fin DOT ai SLASH hello

a sober take on what is otherwise the oversold fiction that you can do anything if you desire enough. most early stage/first time founders from what I've seen have very little understanding that they're being priced on the basis of trend clarity. if your company doesn't fit or amplify a trend, or tell a really really good story about being a long tail on an inevitable one, chances are the reasons that expert risk profilers are using to discount your company below a capitalization threshold are good enough to pay attention to.