Builder, Founder, Innovator, Author, Speaker; Lecture @KelloggSchool; Run The Re-Wired Group; Co-Architect of #JTBD Framework; Dad of 4 Husband of 30 yrs

Joined July 2008
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Circuit Breaker Podcast is LIVE!!! My New podcast with Greg Engle is now officially LIVE and I am excited to share this NEW project with the world. I am committed to making a difference for Product managers, Innovators & Entrepreneurs. Take a listen. lnkd.in/eTVfpt2y
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Bob Moesta reposted
Watch @d8a_driven's Aligning Your Executive Team businessofsoftware.org/talks…
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Turns out Calendly has a very nice “one-off” feature behind the “ Create” button — a button I literally never even *saw* in years of using the app. Only found it after trying three alternative apps and hearing I should look harder in Calendly. Good UX case study!
Does anyone know a Calendly-like service that lets you set availability uniquely, for each time you want to invite someone to book? Instead of a general pre-set availability. Example: I'm trying to schedule with someone, and in this specific case, I'm okay with late hours. Calendly only lets you customize availability per "event type", not per "invitation" or "occasion."
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Christopher Alexander on fixed time, variable scope. Here he calls his method of building “system-A.”
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To do fixed time/variable scope, you need to be clear on what’s NOT variable. Variable scope doesn’t mean “figure it out during execution.” It means “here’s what’s truly important about the concept” and giving latitude for the rest. Most of the “variation” happens in shaping.
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Creativity is usually taught as a choice, but you call on creativity when it's usually not a choice - last resort. Context is as important as the process if not more. How do we get creativity to be a first choice instead of a last choice?
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Pretty sure the “unit of impact” question applies to the sequence of work *inside* each project too. Eg. Scope A objectively has to happen first because of risky unknowns, while B is less critical but will get our excitement back, then move on to C…
PMs often prioritize work by something called "impact." But usually what a PM considered "high impact" doesn't actually get the green light from leadership. Why? One big piece of this problem is about the unit. What's a "unit" of impact? How do we weigh two projects against each other? You can't when the unit is too abstract. It's like saying "goodness" or "desirability." Sometimes, it's about money. Then we need to show that this change earns X $ more or reduces cost by Y $ over time T because of pressures we're under. Sometimes, it's about buzz. Nobody has talked about us in a while, so we'll choose something that will get people talking over something that silently improves things. Sometimes, it's about morale. If we don't throw a bone to this team or stakeholder after a certain amount of time goes by, they're going to be outraged and it's going to be hard to work together — even though it's hard to objectively make the case for that thing. And sometimes, it's about buying time. We're working on something big in terms of potential $ or buzz, but it needs more attention to shape. Meanwhile, teams need new work to do. So we can choose things that are smaller optimizations in the above categories — not necessarily big impact — that are still wins and don't require much attention while the bigger thing is baking. None of these are good/bad. They are all responses to different situations that come up in a company. And the same company will have different needs at different times. As leaders, it helps to be more explicit about why we're doing something. And if we're a layer down, we'll find we get many more wins and "yeses" by tuning in to the changing pressures that leadership is facing at a given time.
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Failure is an incredible learning experience. It teaches you humility. It teaches you to work harder. It is the first step to understanding.
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Bob Moesta reposted
Does anyone know a Calendly-like service that lets you set availability uniquely, for each time you want to invite someone to book? Instead of a general pre-set availability. Example: I'm trying to schedule with someone, and in this specific case, I'm okay with late hours. Calendly only lets you customize availability per "event type", not per "invitation" or "occasion."
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At @bmoesta’s Re-Wired office jamming with @JuJoDi on our @bosconference presentation. Can't wait to see everyone in Raleigh next week and share how we managed to get Product and Engineering unstuck and back to shipping a few times throughout our company's history. #shapeup
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The link between JTBD (demand-side, @bmoesta style) and Shape Up is the framing step.
Autobooks does a great job at this. Some of their PMs are more on the qualitative side: identifying struggling moments and connecting those to opportunities. Others are more quantitative, building the case to invest time on this opportunity instead of that. /cc @chriscbs
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Bob Moesta (@bmoesta) is the co-creator of the Jobs To Be Done framework. He's also one of the most requested guests on the podcast. In our conversation, we discuss: ➔ Tips for conducting user interviews to uncover jobs to be done ➔ How Twitter, and other companies, implement JTBD incorrectly ➔ First steps in applying the JTBD framework ➔ Common misconceptions about the framework ➔ What Snickers and Milky Way can teach us about JTBD ➔ When to not use JTBD ➔ Much more
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"At its core, a JTBD must help people make progress." "If a JTBD depends on the economy or technology, that’s not a “job.” A “job” is independent of those things. The JTBD is about the person and what they want to accomplish." JTBD for the win! s/o to the 🐐 @bmoesta.
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The co-architect of the JTBD framework @bmoesta can’t read or write, and is dyslexic. That didn’t stop him from writing 4 books, teaching thousands how to build better product, and creating a framework that’s influenced tens of thousands.
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Talking about hidden jobs to done 😆😆 @bmoesta
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On Episode 43 @bmoesta tells me, “Most people don’t prototype to learn; they prototype to confirm a hypothesis with A/B testing.”
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"When we think about things in [terms of] probability theory it forces us just to wait for things to happen -- so I don’t particularly like the notion of 'randomness' because everything is caused, we’re just not smart enough to know [it yet]." - @bmoesta podcasts.apple.com/us/podcas…
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If you're at #turingfest and bump into one of these folk, talk to them. The GOATs of #positioning and #JTBD
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Gave a spontaneous short lecture yesterday on how to start in UI/UX design from absolute zero knowledge. Started w/ patterns, then connected to real-world component systems (Swift UI, raw HTML, Tailwind, etc), then lego-building, then breadboarding. It might become something.
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This is amazing from @intercom - the struggles, the progress. Very nice setup. Thank you
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