Managing Partner, @CelestaCapital and Founder of @CrescendoCX & HiO || Formerly @GeneralCatalyst, 90 seed checks/10🦄s, Product Leader @ Meta/Airtel/Five9.

Joined August 2008
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1 autonomous agents with guardrails 2 agentic coding which makes large teams unnecessary 3 this moment, where 1 and 2 lead to AI figuring out not just the how (expected) but the what (unexpected). With the awesome @tfamous and team @crescendoCX
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🇺🇸🇺🇸 Happy 4th of July 🇺🇸🇺🇸
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This is great articulation
The researchers getting rich off Anthropic secondaries are cheering for the thing that would make them ordinary employees again. Right now they are paid like NBA free agents because they are the labs’ most visible moat. The frontier labs are struggling to hold a durable, ownable edge: models get copied, undercut, or matched by cheaper and open rivals within months. So the real advantage lives in a few hundred people who know how to push the frontier, and who can also leave, raise billion-dollar, double tranched seed rounds, and compete directly. That is why the labs are paying them not to leave. with secondaries as retention payments, mission / fear, etc... Pharma shows where this can end up. In a drug company, the value does not belong to the scientist. The scientist can be paid well, but not hundreds of millions over three or four years, because the durable value sits in the patent and the FDA approval. The researcher who discovered the molecule can quit tomorrow, but the company still owns the asset. A regulatory moat would do something similar for AI labs. It would move value from the person to the institution. Regulation is a wall against three threats at once: competitors, open source, and the labs’ own researchers. The researchers getting rich off secondaries today are, by cheering the regulated future, voting to end the exact leverage that made them rich.
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Country roads, take me home. Surreal to be there. 🇺🇸🇺🇸
Almost Heaven. 🇺🇸
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The ideal Supreme Court
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No, can do this today w @crescendoCX
In five years, we’ll be asking human customer service agents if we can speak to an AI
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You were one of a kind. You lived with heart and soul. You wrote with heart and soul. But more than anything, you had an uncanny ability to make everyone you met feel special. You were a best friend to so many because you showed up. You listened. You cared. You gave so much of yourself to others. The world lost one of its best. May you rest in peace, my friend. Love you. I’ll miss you dearly more than words can say. om.co/2026/06/24/1966-2026/
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Congrats Kunal! What an incredible journey, lucky to build together for a tiny second (of the minute). Wishing the best.
It’s been a minute. 2015–2018 - Exited FreeCharge. Spent time learning and investing. - Pondered about: Why can't trust be rewarded? Started with $1M of personal capital. - Launched CRED to reward people for paying credit card bills on time. 2019–2025 - Built a system run by a team that values ownership, judgment, and craft. - Grew from 0 to 17M members by aligning incentives with behaviour. - Built several products during COVID lockdowns. - Raised $900M from global investors. Did 4 ESOP buybacks. - Made Indiranagar and IPL ads slightly more interesting. - Received a full stack of regulatory licences. - Lost 35 kilos. - Scaled from 0 to ~$325M ( ~₹3,200 crore) in annual revenue across payments, lending, insurance, commerce, wealth, and credit cards. 2026 - First profitable quarter (yet occasionally asked what our business model is) - Raised another $900M from Meta in primary and secondary capital. - Announcing our 5th ESOP buyback. Today CRED is ready for its next phase. I am stepping back and @miten steps in as interim CEO, partnered with an incredibly talented team. He has been heading strategy and finance and suffering me since 2020. I’m stepping away from the operating role and will continue as a shareholder. My commitment doesn’t change. Just the role. Extremely grateful to our members, partners, regulators, and investors who made this possible. And to our board, Shailendra, Micky, Saurabh for their extraordinary conviction. Team CRED, I’ll still expect you to be a 10x version of yourselves. As for me, I’ll be joining Meta to lead WhatsApp globally. Meta comes in as a minority investor in CRED. No access to member data. While it’s come very far, the delta between WhatsApp today and its full potential is massive. I look forward to working with Mark, Chris, and the leadership across Meta for the next step in WhatsApp’s journey. Will, thank you for scaling something the world relies on quietly, and for making this transition smooth. Onwards.
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😂
New York Democrats posting Father’s Day content
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Happy Father’s Day! (Also, annual feedback cycle ☺️)
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Happy Father’s Day.
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Nature Magazine shows that generalized models (eg: Gemini / GPT / Opus) beat best-in-class specialist models (eg: OpenEvidence) on medical benchmarks. This is nothing new, and can be explained in three words: The bitter lesson.
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It's the Age of Builders. (sorry financiers and talkers)
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Fond memory from my five9 days where we rang the opening bell at NASDAQ. One of the most profound moments coming out of over a year of WFH and Covid-19 to “touch grass”… a period when contact centers were the only connection between businesses and their customers.
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At one point, Michael Jordan was just a name on cut list. At one point, Elon Musk was just another crazy millionaire chasing rockets and electric vehicles. At one point, Steve Jobs was just another quack trying to reinvent the internet with a device. At one point, Jensen Huang was just a bus boy and server at Denny’s. At one point, Larry Ellison was just a college drop out who was learning to program on the side. At some point, Jan Koum worked sweeping floors at grocery store before creating WhatsApp. At some point, Richard Branson dropped out of school at 16 and later created a billion dollar empire. At some point, Warren Buffett ran a paper route and later became one of the brightest investors of our time. At some point, Charlie Munger was left broke, divorced, and grieving facing multiple devastating blows at once. We all start somewhere and we all face trials and tribulations, but it’s what we do in the face of those days that solidifies our destiny.
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x.com/i/article/206558289479…
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Why didn’t voters then support @spencerpratt who clearly made it his life’s mission (and campaign focus) to fix all of this?
.@FareedZakaria with a blistering indictment of California’s government in this week’s op-ed. He blasts failures in housing, homelessness and Hollywood and makes the argument that the status quo isn’t working:
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The stupidity of these @Stanford students to take the greatest opportunity for equality in humanity ever and to really free humanity and go walk out on @google and @sundarpichai that's pioneered that. Biased, idiotic, short-sighted and very selfish. Selfish because they ignored the bottom 3 billion people on this planet that could benefit from AI and they are worried about their misinformed selfish self-interest. youtube.com/watch?v=wf74VXKT…
Stanford grads walk out as Google CEO Sundar Pichai takes the stage as commencement speaker. No mention of AI, unlike other uni speakers getting booed down this year. Story for @sfgate shortly
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Great write up on Celesta portco $CRDO esp post their @DustPhotonics acquisition (another celesta portco).
I haven't been this excited about a company since I invested in SK Hynix. I hope you enjoy the read. $CRDO
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