Building a product is like raising a baby (not that I know too much about that), but they say it takes a village. The best products aren’t born from a single brain, they’re shaped by a village. With product building, it’s easy to treat every piece of feedback like a judgment on your own skill. A few years back, if I didn’t have the perfect answer or idea, I’d beat myself up. If I got feedback on the product, I'd question my instincts. I can be very hard on myself. I thought being a good product leader meant being the smartest person in the room. But over time, I realized how limiting that mindset was, and how important that village really is. Teammates who poke holes in your thinking. Customers who point out what’s not working. Leaders who challenge your instincts. When you stop taking it personally, when you let go of the ego and lean into the chaos, you realize that all that input is what helps your baby grow up stronger, more resilient, better equipped to survive the real world. And that's all you want at the end of the day. There's a lesson in here somewhere and it's probably - be just attached enough to care deeply about building something great, but detached enough to know you don’t have to carry it alone.

WebMCP appears to have a more predictable path for consumer websites - travel and booking, e-commerce, food delivery services. As humans adopt more AI agents to do their work for them, there will likely be a scramble within these companies to get there first. The sites that ship webMCP first are going to eat the agent traffic, others will get routed around and be invisible to the agent economy. The play in B2B is more complex though. The large players (Salesforce, ServiceNow, Workday) don't have a strong incentive to adopt WebMCP. These companies want to build their own agent platforms and keep the orchestration in-house. They want to be the agent layer, not be called by someone else's agent layer. Interestingly, one of their biggest churn drivers is their notoriously complex UI. If a rep has a browser-based AI assistant and says "log my call with Acme, mark deal as verbal commit, schedule follow-up for Thursday", and Salesforce has WebMCP tools registered, that interaction just works within the user's existing session, without an Agentforce license. Salesforce could see this as a way to reduce their biggest churn driver (poor UX) without rebuilding the frontend. But that's a defensive play, not a growth play, and it undermines their Agentforce revenue. (Also your classic innovator's dilemma). The shift that would force the hand of these companies is if Google ships a Chrome-native agent that becomes the default way knowledge workers interact with all their web apps. If a billion Chrome users have a built-in Gemini agent that expects WebMCP tools, enterprise vendors may not be able to ignore that distribution channel. The play-out in B2B SaaS over the next 12 months is going to an interesting platform battle...

Access provisioning should be simple. The right people get the right access, at the right time! In reality, it’s slow, manual, and brittle. Governance becomes cleanup instead of control. ✍ In her blog, our Head of Product @AparnaChugh breaks down what we learned while building #AgenticIGA and why: ☑️ Access delays quietly kill productivity ☑️ Intent matters more than static rules ☑️ Integrations are foundational ☑️ De-provisioning has to be automatic to actually work Access governance shouldn’t be a quarterly exercise rather it should be a living system that helps businesses move fast without accumulating risk. Read the blog to understand why access provisioning needs a fundamental rethink 🔗atomicwork.com/blog/launchin… . . #IGA #AccessProvisioning #IdentityGovernance #IT #ITGovernance #ITSM #AgenticAI #Atomicwork

Atomicwork x Okta Ventures 🚀 We’re thrilled to announce our strategic investment from Okta Ventures! With identity and Agentic AI at the core, we are shaping the future of IT service management — seamless, secure, and built around the employee experience. And this investment accelerates our mission to reinvent enterprise IT. Together, Atomicwork and Okta will enable IT teams to deliver faster, secure, and personalized support without compromise. The future of ITSM isn’t about managing tickets. It’s about eliminating them, and with Okta, we’re making that future real! Read about how Okta Ventures’ backing strengthens our mission 🔗atomicwork.com/blog/okta-ven… @okta @amnigos @kirandarisi @parsurv @leningali @AparnaChugh @_sairamkrishnan . #Investment #InvestorAlert #Atomicwork #OktaVentures #OktaVenturesInvestment #AI #IT

Every time I’ve (been) driven down the 101 in California, I’m taking pictures of billboards. There aren’t too many places in the world where you see SaaS advertised as much and there’s something magical about seeing your world up there in giant letters. Today, @atomicworkhq is on one. And it feels special. One of those quiet milestones that mean more than you’d think. And I can finally stop taking pictures of other billboards.

It’s official: FUSION is here! 🎊 A new kind of gathering for the CIOs and transformation leaders who are done with surface-level conversations and ready to build what’s next, together. 🗓️ On September 24, 2025, from 11 am to 6 pm, we’re taking over the Palace Hotel in San Francisco to create space for bold ideas, honest dialogue, and the kind of momentum that only happens when the right people are in the room. And we’re bringing a powerhouse lineup with us: 💡 @AmiramShachar, Co-founder & CEO, @upwindsecurity 💡 Anthony Trask, Head of IT, @ouraring 💡 Chad Ghosn, CIO, AMMEX Corporation 💡@jeffteper, President, @Microsoft 💡 @kchakkarapani , CIO, @Zuora 💡 Saket Srivastava, CIO, @asana 💡 @sunilpotti, VP, @Google 💡 Tom Cullen, CIO, @Chobani This isn’t just an event. It’s Atomic Fusion - where energy meets intention. Let’s ignite the future of work! 🚀 Request your invite at🔗 fusion.atomicwork.com/ . . @amnigos #Atomicwork #AtomicworkEvent #AtomicworkConference #ITConferences #SanFrancisco #ITSM #CIO #CIOEvents #FutureOfWork

Karthik Chakkarapani(@kchakkarapani), SVP and CIO at @Zuora , doesn't hesitate to challenge conventional thinking and innovate with AI, leading the charge of workplace transformation at Zuora! 🎙️ In our latest episode of Atomic Conversation, Karthik shares his vision of the modern workplace, how AI is shaping the future of work, and why seamless, employee-first experiences are key to business success. @leningali , our Chief Business Officer, sits down with Karthik as he covers 👇 👩‍💼 Why reimagining the digital workplace is a strategic priority for Zuora 💻 How prioritizing the 'why' and 'what' of an IT challenge precedes the 'how' 📲 The role of AI in streamlining IT, Finance, HR, and Workplace services 🤖How ‘Agent Zoe’ is changing the way employees access support within Slack 📜 Lessons from Zuora’s journey in scaling AI-powered workflows. 🔴The podcast is streaming live on YouTube.🔴 Watch now 🔗 lnkd.in/gepyt7n4 . #KarthikChakkarapani #Zuora #CIOPodcast #ITPodcast #ITSM #ITSMpodcast #AtomicConversation #AutomatingWorkflows #ITWorkflows

It’s not an AI agent unless it comes from the agentic region of Palo Alto. Otherwise, it’s just an AI-enabled workflow.

I am delighted to announce our Series A fund raise of $25M led by @khoslaventures and @z47_vc along with @BatteryVentures @BlumeVentures @peakxvpartners @neon_fund and @stormventures. Very grateful to our incredible mission oriented team at @atomicworkhq, passionate customers, early partners and super angels who believed in our journey. We’re thrilled to be driving the future of IT with AI agents designed to empower Enterprise IT teams, "Unlock Tomorrow's IT, Today!"✨🚀

The only team member who gets away with napping on the job.

🤖✨ 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 𝐀𝐭𝐨𝐦𝐢𝐜𝐰𝐨𝐫𝐤 𝐀𝐠𝐞𝐧𝐭𝐟𝐨𝐫𝐜𝐞 𝟑.𝟎 ✨🤖 At Atomicwork, we don’t just have GenAI but seriously tail-ented super agents behind the scenes… and no, they’re not on X. When it comes to automating furflows and boosting pawductivity, we trust only the best. Who else can answer your questions at the speed of a wagging tail or a curious meow? 🐕💨🐈🐾 𝐖𝐡𝐲 𝐨𝐮𝐫 𝐒𝐮𝐩𝐞𝐫 𝐀𝐠𝐞𝐧𝐭𝐬 𝐚𝐫𝐞 𝐚 𝐜𝐮𝐭 𝐚𝐛𝐨𝐯𝐞: 🔹 They’re always “on” (except for those epic power naps). 🔹 No paw-blems with multitasking. 🔹 They’re experts at barking out solutions in record time. 🔹 They never take coffee breaks. ☕ 🔹 Bonus: They can fetch success - just don’t ask them to fetch your coffee. At Atomicwork, we are more than just Pawgentic AI. After all, nothing brings "efficiency" like a furry friend. These furry companions are the true masterminds behind everything we do. 🐶🐱 P.S. - I have a bone to pick with the CEO pawgent who is trying to steal my job! #Agentforce3 #Atomicwork #PetsOfAtomicwork #AIwithFur #WorkplacePets #Furflows #Pawductivity #SuperAgents

Thrilled to see @atomicworkhq spotlighted in @sapphirevc's AI-native applications landscape for ITSM🚀 We are building the Agentic Service Management platform for Enterprise IT teams to help them focus on business not 24*7 tickets or endless tasks! #ITSM #ESM #CIO #EX #AI #IT

Big day for Dobby today in his new role as @atomicworkhq’s 404 page mascot. We hope you never have to see this page, so I’m sharing it here. @_shankarganesh @valeundecim

To find the truth in something, remove your self from it.

For ten whole minutes I sat and wondered how AI recommends shows to me on a flight when it knows nothing about me, my viewing or browsing history. Are they are recommending based on age, gender and location? Are they tracking my viewing data across flights? I guess when you’re thinking about AI as often as we do these days, you tend to forget it can stand for other things like ‘Air India’.

@Forbes talks about @atomicworkhq's rapid growth in the past year and how we're poised to break through the $1 million mark by the end of 2024🚀 Read all about it here: forbes.com/sites/davidprosse…

CTO CWO

Just in.

🚀 Big Announcement! 🚀 We're excited to partner with @Microsoft to bring Atomicwork’s Modern Service Management Platform directly within @MicrosoftTeams

Don't miss out on the opportunity to learn from Cohere Co-Founder, Ivan Zhang, and @atomicworkhq CEO, Vijay Rayapati, as they explore GenAI's potential to revolutionize workflow automation. Join us on July 23 at 2:00 pm ET: info.cohere.ai/enterprise-wo…