Check out the colour of raw water that we abstract from Ggaba. Through a rigorous International drinking water standards process, we deliver the water to your tap clean and safe! Paying water bills helps us keep the taps flowing. For those avoiding bills, Mwagala tugoinge wa?

Water Supply Interruption - Salaama Dear Valued Customers, Please be informed that water supply to Salaama has been temporarily interrupted to allow for the reinstatement of transmission mains damaged during the ongoing road maintenance works. Affected areas: Masajja Kibira A & B, Customers around the Red Cross- Masajja, and the surrounding areas. We sincerely regret the inconvenience this may cause and appreciate your patience and understanding as we work to restore normal water supply as quickly as possible. #waterman

NOTICE OF PLANNED WATER SUPPLY INTERRUPTION – ENTEBBE AREA Dear Valued Customers, Please be informed that there will be a planned interruption in water supply in the Entebbe area due to a scheduled power shutdown by UEDCL. Date: Sunday, 5th July 2026 Time: 8:00 AM to 5:00 PM This shutdown is necessary to enable UEDCL to carry out critical maintenance works on the power grid. As a result, water production at Entebbe Water Works and pumping from all booster stations will be suspended during this period. Affected Areas Include Kigungu, Airport, Bugonga, Kitooro, Nakiwogo, Lugonjo, Banga, Lunyo, Nakasamba, Uring Crescent, Katabi, Manyago, Kitubulu, Bunono, Abaita Ababiri, Kasenyi, Nkumba, Lyamutundwe, Bubuli, Mpala, Kitala, Garuga Road, Kawuku, Namulanda, Bwerenga, Bugiri, Lutembe, Bulonde, Bweya, Bwebajja, Lubereto, Akright City, Buzi, Ziru, Jomayi, Wamala, Lutaba, Sisa, Makandwa, Nakigalala, Sekiwunga, Kabulamuliro, Kijapan, Sisa Road, Muwonge Road, and Kitende, and the surrounding areas. Important Advisory Customers are kindly requested to use water sparingly and store sufficient water for their domestic needs during the interruption. Please note that it may take several hours for normal water supply to fully resume after power restoration. We sincerely regret any inconvenience this may cause and appreciate your understanding and cooperation as we work together to ensure reliable service delivery. #waterman

🚧💦Temporary Water Supply Interruption – Mutungo Hill and Surrounding Areas. Please be informed that water supply to the Upper Mutungo Tank has been temporarily turned off to facilitate ongoing tank upgrade works at Mutungo Hill. Our teams are working diligently to complete the upgrade and are simultaneously improvising alternative arrangements to restore supply as quickly as possible while the works continue. Affected Areas: Mutungo Hill, Bikumbi Rd, Kitaka Rd, Mutungo Ring Rd, Radio Maria area, Balimwezo Rd, Mutungo Tank Hill Rd, Kayongo Rd, Some parts of Biina and the surrounding areas. All is being done to complete works and restore water supply in the shortest time possible. We sincerely regret the inconvenience this may cause and appreciate your patience and understanding as we improve the water infrastructure for better service. @nwscug

Proud to support @nwscug in improving the drinking water supply network for the people of the Greater Kampala Metropolitan Area #GKMA. @AFD_France 🇨🇵🇺🇬

Temporary Water Supply Interruption – Mutungo Hill and Surrounding Areas Dear Valued Customers, Please be informed that water supply to the Upper Mutungo Tank has been temporarily turned off to facilitate ongoing tank upgrade works at Mutungo Hill. Our teams are working diligently to complete the upgrade and are simultaneously improvising alternative arrangements to restore supply as quickly as possible while the works continue. Affected Areas: Mutungo Hill, Bikumbi Rd, Kitaka Rd, Mutungo Ring Rd, Radio Maria area, Balimwezo Rd, Mutungo Tank Hill Rd, Kayongo Rd, Some parts of Biina and the surrounding areas. All is being done to complete works and restore water supply in the shortest time possible. We sincerely regret the inconvenience this may cause and appreciate your patience and understanding as we improve the water infrastructure for better service. #waterman @NWSCMD

Water Supply Interruptions for Customers on Mutungo Hill and Surrounding Areas Over the past two decades, Greater Kampala has experienced rapid urban expansion, with new residential estates, commercial centres, industries, and informal settlements significantly increasing water demand beyond the capacity of the original distribution infrastructure. To address this challenge, the Government of Uganda, through the National Water and Sewerage Corporation (NWSC), is implementing the Kampala Water Lake Victoria Water and Sanitation Project – Package 2B: Rehabilitation, Restructuring, Rezoning, and Extension of the Greater Kampala Metropolitan Area Water Supply Network. Key Project Components: 1.Construction of approximately 71 kilometres of large-diameter primary water transmission and distribution pipelines. 2.Construction of three major service reservoirs at Kanyanya, Kabulengwa, and Mutungo. 3.Construction of three booster pumping stations at Kungu/Buwate, Kabulengwa, and Mutungo. 4.Associated operational facilities to support reliable water service delivery. Upon completion, the project will significantly improve water supply to Kira, Kasangati, Kanyanya, Gayaza Road, Kitezi, Kawanda, Matugga, Kawempe, Nansana, Mutungo, Bweyogerere, Wakiso, and surrounding areas. It will benefit approximately one million additional people, bringing the total population served by NWSC in Greater Kampala to about six million people. Pipe-laying works and installation of a 2-million-litre reservoir are currently ongoing on Mutungo Hill. These works require interconnecting the new system with the existing network, which may necessitate temporary water supply interruptions in the area. Our engineers are working around the clock to complete the works as quickly as possible and to keep any disruptions to a minimum. We sincerely regret the inconvenience caused and appreciate your understanding as we build a more reliable water supply system for the future #waterman @NWSCMD

The Managing Director of the National Water and Sewerage Corporation (NWSC), @NWSCMD , came through and supported the cause by purchasing copies of Moments with Mzee. I was delighted to personally sign and deliver the books to him and the @nwscug team. Thank you, Dr. Mugisha and the entire NWSC family, for this wonderful connection and partnership. And, of course, not forgetting the #Waterman @jonfisher12…. hope he also gets the chance to read the book!

Understanding Greater Kampala's Water Supply Challenges and the Solutions Underway Please find attached the latest opinion article by the Managing Director of NWSC, Dr. Eng Silver Mugisha @NWSCMD highlighting the underlying causes of the intermittent water supply challenges currently experienced in parts of Greater Kampala and the comprehensive interventions being implemented to address them. The article explains how rapid urbanisation has outpaced sections of the existing distribution network, outlines the progress of the ongoing Package 2B Project, and details the strategic investments that will significantly improve water reliability, pressure, and coverage across the Greater Kampala Metropolitan Area. We invite you to read and share the article as it provides important context on the current situation and reaffirms NWSC's commitment to delivering safe, reliable, and sustainable water services for all.

Our team is handling the failure on the line across Spear Motors junction. Works still ongoing.

Happy New Month of July to our valued customers! As we kick off the second half of the year, we wish you prosperity and fresh opportunities to enable you achieve all your goals and targets. Blessings! #waterman

Water Supply Interruption– Masaka City NWSC-Masaka Area regrets to inform its valued customers and the general public that the current water supply interruption in Masaka City is due to power challenges affecting normal water production and supply schedules. Affected Areas: Masaka City, Kidda, Kimaanya, Gayaza, Kirimya, Villa Maria, Kako, Nyendo, Kitovu, Kizungu, Katwe, Kirumba, Kigamba, Kyabakuza, Sunga Saza, and the surrounding areas. We are closely working with UEDCL team to resolve this challenge as quickly as possible. Customers are kindly advised to store sufficient water and use it sparingly during this period. We sincerely regret the inconvenience caused and appreciate your understanding and continued cooperation. #waterman @NWSCMD

Notice Of Water Supply Interruption– Entebbe Area Dear Colleagues, Please be informed that due to a technical fault at Entebbe Water Works, we have experienced a water production shortfall of approximately 850 m³ per hour. Emergency repair works are currently underway to resolve the issue in the shortest time possible. We expect to restore full water production by the end of today. Affected Areas: Uring Crescent (CAA Flats), Kasenyi,Nkumba, Lyamutundwe, Kitala, Garuga Road, Kawuku, Bwerenga, Bugiri, Lutembe, Bweya, Lubereto, Bulonde, Bwebajja, Kitende, Buzi, Nakawuka Road and the surrounding areas. We sincerely regret the inconvenience this may cause our valued customers and kindly request that you use available water sparingly during this period. We will continue to monitor the situation closely and provide timely updates. Thank you for your understanding and continued cooperation. #waterman @NWSCMD

Major Milestone Reached in Sembabule @min_waterUg , in partnership with NWSC, has officially commissioned the Mijwala, Mitima, and Lugusulu Solar-Powered Water Supply Schemes. The schemes will serve over 62,049 people across 12 parishes and 54 villages in Mijwala, Mitima, and Lugusulu Sub-counties. This development will significantly reduce the distance communities travel to fetch water, improve public health, enhance sanitation, and stimulate socio-economic growth. Funded by the Export-Import Bank of India (EXIM Bank) and the Government of Uganda, these projects bring clean water closer to thousands of households. Project Highlights: ✅ 180 km of transmission & distribution pipelines ✅ Two 100m³ elevated steel tanks ✅ 80 solar panels with booster pumps ✅ 90 private service connections ✅ 21 public stand posts Plus pump houses, chlorination units, fencing & more. Congratulations to all partners, Sembabule District Leadership, and the communities! We remain committed to delivering safe and reliable water services across Uganda.

Water Supply Interruption in Bulindo Dear Valued Customers, Please note that water supply has been temporarily closed off to handle a technical fault on a transmission main along Nsasa Road. Affected areas include: Nabusugwe, Kimanje,, Nsasa, Bulindo, Kiwologoma,Kitukutwe, Nakwero, Gayaza and the surrounding areas. Expected Completion Time (ECT): 3 hours. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding as we work to restore reliable water supply as quickly as possible. #waterman @NWSCMD

Did you know? 🇺🇬 In the last 20 years, @GovUganda thru @nwscug @NWSCMD has mentored over 80 utilities across Africa and beyond — sharing knowledge, best practices, and innovative solutions in water and sanitation service delivery.

Water Supply Interruption in Kapeeka Area Dear Valued Customers and the General Public, We wish to inform you that due to ongoing road rehabilitation works in Kapeeka Town, our water pipeline has been accidentally damaged. To enable our technical team to carry out urgent repairs, water supply has been temporarily interrupted. Affected areas include: Kapeeka Central, Zirambwa, Bulega, Kabere, Kikondo, Semuto and the surrounding areas. Estimated restoration time: 3 hours. We sincerely apologise for the inconvenience caused and thank you for your patience and understanding as we work to restore normal supply as quickly as possible. #waterman @NWSCMD

This week, we hosted a delegation from Nairobi City Water and Sewerage Company (NCWSC) for a benchmarking visit on NWSC’s Innovative Service Delivery Model in Informal Settlements. A great opportunity for peer learning and knowledge exchange! 💧🇰🇪🇺🇬 NWSC has rolled out several pro-poor innovations to bring clean, safe, and affordable water closer to residents in informal settlements. The visit gave our Kenyan counterparts a chance to see these solutions in action. Led by the Manager of NWSC’s Urban Pro-Poor Branch, Ms. Evelyn Mukajusi, the team toured Namuwongo — one of Kampala’s largest informal settlements. They observed our innovative water distribution systems up close. Highlights included inspections of: ✅ SUSTEQ Prepaid Water Meters ✅ Public Stand Posts (PSPs) These have significantly transformed water access for low-income households. The NCWSC team was particularly impressed by the advanced features: 🌞 Solar-powered operations 📊 Real-time monitoring dashboards 🔑 Token-based access 💰 Automated refunds for smaller containers The delegation commended NWSC’s customer-centred, technology-driven approach that enhances efficiency, transparency, and accessibility. This is the second visit this year from a Kenyan utility — clear proof of the growing international recognition of NWSC’s inclusive service delivery models. @NWSCMD

Water Supply Interruption - Bugolobi Flats Dear Valued Customers, Please be informed that water supply to Luthuli Avenue, Luthuli Rise, Bugolobi Road, Bazalabusa Road, Mbuya Road, Kulubya Road, Princess Ann Road and surrounding areas has been temporarily interrupted to address an emergency fault on the transmission line. Our team of engineers is already on site working to complete the repairs and restore water supply as quickly as possible. Estimated Completion Time: 4 Hours We sincerely regret any inconvenience this may cause and appreciate your understanding. #waterman

Planned Water Supply Interruption-Tororo and Malaba Service Areas Dear Valued Customers, Please be informed that water supply is interrupted today, Friday, 26th June 2026, due to a planned shutdown to enable our technical team to carry out urgent repairs on a transmission main at the water works. This interruption will mainly affect Tororo Town and the Malaba service areas. Our team is already on site working tirelessly to complete the repairs as quickly as possible and restore normal water supply. We sincerely apologise for any inconvenience this may cause and thank you for your understanding and continued patience. #waterman

Planned Water Supply Interruption-Tororo and Malaba Service Areas Notice Dear Valued Customers, Please be informed that water supply will be interrupted tomorrow, Friday, 26th June 2026, due to a planned shutdown to enable our technical team to carry out urgent repairs on a transmission main at the water works. This interruption will mainly affect Tororo Town and the Malaba service areas. Our team is already on site working tirelessly to complete the repairs as quickly as possible and restore normal water supply. We sincerely apologise for any inconvenience this may cause and thank you for your understanding and continued patience. #waterman @NWSCMD