🔸What if the best things in business came FREE? At BoldDesk, we believe powerful solutions should be simple to explore — and FREE to try. 🚀 ✨ That’s why we’re offering a FREE BoldDesk demo — no pressure, no strings attached. ✔️ Explore every feature ✔️ See instant value in action ✔️ Ask us anything, live ⏳ Time’s ticking — why wait to level up your support? 👉 Book your FREE demo today: bolddesk.com/request-demo — and see why teams love BoldDesk. #customersupport #SaaS #helpdesksoftware #businesstips

From AI-powered assistance and intelligent ticket routing to enhanced self-service and richer customer conversations, this release is built to help your team work smarter every day. 💫 Try them out in BoldDesk: app.bolddesk.com/signup #BoldDesk #ProductUpdates

BoldDesk now supports SPM, MPM, Carousel templates, and additional WhatsApp message types in chat conversations. #Omnichannelenhancements #WhatsappSupport

Admins can select predefined themes and configure how banners, search bars, categories, and articles are displayed. This helps align the #KnowledgeBase with the brand and makes help content easier for customers to discover. #Betterselfservice #KB

Agents can snooze a ticket for a selected duration. Once the snooze time ends, the ticket is automatically reactivated and resumes normal processing, including SLA rules and automations. #Ticketmanagement #BetterSupport

BoldDesk now supports Skill-Based Auto Assignment to route tickets to the most qualified agents based on their skills and proficiency levels. #Ticketassignment #Autoassignments

The BoldDesk MCP Server enables AI tools and agents to create, update, and manage support tickets in BoldDesk using the Model Context Protocol. #MCP #BoldDeskAPI

This helps agents quickly recognize positive customer responses, reduce unnecessary follow-ups, and keep resolved ticket conversations cleaner. #AISupport #Ticketingsoftware

BoldDesk now includes a Virtual Agent for Tickets that automates customer support with AI-powered ticket assignment and intelligent response generation. #AIAgent #Ticketmanagement

🎉 July Release Is Here! New innovations. Smarter workflows. Better support experiences. 🧡 We've rolled out a powerful set of updates designed to help teams automate repetitive tasks, improve efficiency, and deliver exceptional customer support at scale. What's new? • Virtual AI Agent • Thank You Detector • BoldDesk MCP Server • Skill-Based Assignment • Snooze Tickets • Knowledge Base Homepage Customization • WhatsApp Rich Message Templates in Chat Conversations • And more Explore all the new features and enhancements in the latest BoldDesk release: bolddesk.com/product-updates… #BoldDeskrelease #CustomerSupport #AI #Automation #ProductUpdates

Still scaling support… by hiring more agents? There’s a smarter way. Join our upcoming webinar to learn how to handle more support tickets without increasing headcount 👇 ✅ Automate repetitive queries ✅ Streamline workflows ✅ Improve response times without burnout 🗓 Tue, June 30 ⏰ 10:00 AM ET Save your spot and transform your support strategy. bolddesk.com/webinars/handle… #CustomerSupport #CX #Automation #SaaS #Helpdesk #AI #BoldDesk

We’ve reached the point where “AI support” is everywhere. But here’s the real question 👇 Does it actually do anything? This one does. It replies instantly, resolves tickets, processes refunds, and even schedules meetings—without your team lifting a finger. That’s the difference between AI that sounds smart …and AI that actually gets work done. bolddesk.com/ai

Your AI support bot might be confidently lying to your customers. Not because it’s broken. Because it’s guessing. That’s what AI hallucinations look like in customer service 👇 ❌ Wrong policies ❌ Made-up answers ❌ Lost trust The fix isn’t less AI. It’s controlled AI. ✅ Ground it in real data ✅ Add guardrails ✅ Use human fallback If your AI talks to customers, read this: bolddesk.com/blogs/ai-halluc…

Your support stack is costing you time. Multiple tools = slower replies lost context. BoldDesk fixes that. One platform. Full control. “Complete platform for ticket management.” Stop juggling tools Start using BoldDesk ➡️ bolddesk.com #Helpdesk #SaaS #CustomerSupport #Efficiency #BoldDesk