Dear
@GoKiwiNow,
Your Support and Tech Team is a disaster. 👎
And let’s be honest, it’s probably not even the support team’s fault — they’ve likely raised a ticket on SNOW or JIRA, and now the issue is lost in the black hole called “Dev Queue”.
Forget TOFU — your team clearly doesn’t believe in Taking Ownership and Following Up. 👀
I’ve held off on escalating this publicly till now. I wanted to see what your regular support experience looked like for a genuine user. And the verdict?
Absolutely PATHETIC.
Your team keeps calling, making hollow promises, but fails to deliver anything — no action, no timelines met.
Despite clear proofs and multiple attempts, you haven’t fixed your referral tracking bug, or even manually credited the missed rewards from backend. 🙃
For context: the same referrals worked perfectly on Tata Neu and Kredit Pe. So no, the problem is not with “user error” — the problem is your system.
In its current shape, your startup isn’t just buggy —
It’s not ready for scale.
Do better.
#StartupFail #ReferralMess #BrokenTrust #EveryPaisaMatters
So, Kiwi Support Team called up and gave update that Referral rewards for me and my referred friend will be credited till tomorrow EOD.
Will wait another 36 hours.
